RETURNS
01 OUR POLICY
IF THE MAKE IS FAULTY, THE FIX IS ON US.
02 WHAT COUNTS AS A DEFECT
A defect comes from how the garment was made, not normal wear.
Covered: broken or skipped stitching, holes or tears on arrival, misprinted or peeling graphics, faulty zips or hardware, fabric flaws, or the wrong item sent.
Not covered: wear and tear, wrong washing, shrinkage from ignoring the care label, or change of mind.
03 REPORT IT RIGHT AWAY
04 HOW THE FIX WORKS
Once we confirm the defect, you're entitled to a replacement of the same item, and LAYOUT CLUB fully covers return shipping — a production fault never costs you anything. We arrange everything by email. If the piece is sold out, we'll talk through the options with you.
05 NEED HELP
Every return or "is this a defect?" question goes through one inbox: support@layoutclub.pt. A real person reads it and gets back to you.